Length of Course:
3 days

Overview:
This three-day workshop provides students with the knowledge and skills to identify and resolve common Microsoft Exchange Server issues.
This course addresses topics covered in the Microsoft 70-284 exam.

Prerequisites:
Prior to attending this class, students should have the following experience:

•  Completion of Course "2400 - Implementing and Managing Exchange Server 2003"
• -or-
• Completion of Course "2009 - Upgrading Your Skills from Microsoft Exchange Server 5.5 to Microsoft Exchange Server 2003"
• One or more years of messaging and network experience supporting Exchange Server

Behavioral Objectives:
Upon successful completion of this course, students should be able to:

• Apply knowledge of a troubleshooting methodology to identify and resolve a problem.
• Identify and resolve network connectivity problems and problems arising from host resolution protocols.
• Identify and resolve problems with public folders and mailboxes.
• Identify and resolve front-end server and back-end server issues that cause problems with Outlook Web Access.
• Identify and resolve problems with Internet protocol virtual servers such as SMTP, IMAP, and POP.
• Identify and resolve connectivity problems between servers running Exchange Server 2003, between Exchange Server 2003 and other messaging systems, and problems with relay configurations.
• Identify and resolve problems with bandwidth, services, database corruption, service failures, disk space, and other server performance problems.
• Identify and resolve encryption and digital signature issues and problems caused by viruses.
• Identify and resolve problems related to migrating from Exchange Server 5.5 to Exchange Server 2003
• Apply knowledge of troubleshooting methodology to create a troubleshooting strategy and identify the appropriate tools, processes, and procedures for each step of the strategy.

Course Topics:

Unit 1    Introduction to Troubleshooting Exchange Server 2003
Unit 2    Troubleshooting Network Connectivity
Unit 3    Troubleshooting Public Folders and Mailboxes
Unit 4    Troubleshooting Outlook Web Access and Outlook Mobile Access
Unit 5    Troubleshooting Client Connectivity
Unit 6    Troubleshooting Server Connectivity
Unit 7    Troubleshooting Server Performance
Unit 8    Troubleshooting Security Issues
Unit 9    Troubleshooting the Migration to Exchange 2003
Unit 10  Troubleshooting an Exchange Server 2003 Organization

All other expenses of travel and per diem are the student's responsibility.
Sign up soon; class space is limited.
To enroll call 1-858-689-2773 or email info@TechnicalTrainingResources.com